IMPORTANT UPDATE ON BOOKINGS AFFECTED BY THE CORONAVIRUS CRISIS

The Coronavirus outbreak has had a major impact on all our lives and we’re still getting used to the measures introduced to curb the outbreak. One area greatly affected by the crisis is, of course, travel, with many people forced to adjust their holiday plans as a result of the outbreak.

We at CaminoByTheWay are especially grateful to all those who have trusted us with organising their Camino holiday this year. We are particularly mindful of those who are scheduled to depart in the next couple of months and who have now been forced to reconsider their plans. In response to these unfortunate developments, we’ve decided to update our booking change policy in order to accommodate those customers whose plans have been put on hold due to the Coronavirus travel restrictions and to make sure they are given every chance to travel at a later stage.

So what is the new booking policy?

Basically, all bookings can be re-scheduled to a later date in 2020 or 2021 at no additional cost. No booking change fees will be charged regardless of when the customer decides to travel – even if the postponed dates coincide with high season on the Camino, when all services are subject to peak rates.

If a customer wishes to avail of this free-of-charge date change policy, we request that they notify us of their intended new travel dates as soon as possible since availability may be limited along some routes later in 2020.

Please note that for customers whose Camino trip is already booked for later this year, we recommend that they wait and see how the situation progresses. As normal, we recommend that all our customers take out comprehensive travel insurance. Our standard cancellation policy will still apply. For more clarification, you can contact Dónal at donal@caminobytheway.com or 0878504636.

Finally, we are constantly monitoring the situation closely and, as always, our customers’ safety as our top priority. We are following the advice of the Irish Department of Foreign Affairs, the Spanish and Portuguese health authorities and the World Health Organisation. We urge everyone to do the same.

For now, we urge you to obey all the basic safety guidelines issued by the health authorities. If we work together, we’ll come out the other side. That’s where the Camino is waiting for us.

Keep safe!

 

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